Privacy Policy

Last Updated: 21 September 2026

1. Introduction

Welcome to the privacy policy of Master Land & Planning Limited (“we”, “us”, or “our”). We are a planning consultancy based in the United Kingdom.

We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website at masterlp.co.uk or interact with our services, and tells you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

Data Controller

Master Land & Planning Limited is the data controller and is responsible for your personal data.

• Full Legal Name: Master Land & Planning Limited
• Email Address: welcome@masterlp.co.uk
• Postal Address:  Master Land & Planning Limited, 46 Basepoint Business Centre, Rivermead Drive, Swindon, Wiltshire SN5 7EX
• Telephone Number: 01793 677 055

Registration

We are registered with the UK Information Commissioner’s Office (ICO) under registration number: ZC254117.

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. For our planning consultancy services, we may collect, use, store, and transfer different kinds of personal data:

• Identity Data: Name, title, company name, or professional title.
• Contact Data: Billing address, site/property address, email address, and telephone numbers.
• Planning Project Data: Details about properties or land you own, wish to develop, or represent, including title deeds, site plans, planning history, and related correspondence.
• Consultation Data: Details about how you have engaged with public consultations undertaken on behalf of our clients, and your responses.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform via cookies.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences in receiving marketing or updates from us.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

• Direct Online Interactions: You give us your details by filling in forms on our website, submitting an inquiry about planning services, contacting us by email or phone, or hiring us for consultancy.
• Direct Interactions: You give us your details by filling in forms at public consultation events organised on behalf of our clients.
• Publicly Available Sources: We may obtain data from public registries, local planning authority portals, Land Registry, or Companies House in connection with planning applications or appraisals.
• Automated Technologies: As you interact with our website, we automatically collect Technical Data about your device and browsing actions using cookies and web analytics.

5. How We Use Your Personal Data & Lawful Basis

We will only use your personal data when the law allows us to. Most commonly, we process data under the following lawful bases:

1. Performance of a Contract: Preparing proposals, undertaking site appraisals, submitting planning applications, or delivering consultancy services requested by you.
2. Legitimate Interests: Responding to website inquiries, managing business relationships, running analytics to improve our website, or marketing related services to existing clients.
3. Legal Compliance:Complying with accounting, tax, or legal requirements (e.g., maintaining transaction records).
4. Consent: Where you have explicitly opted in (e.g., subscribing to planning law newsletters).

Overview Table

Purpose / Activity	Type of Data	Lawful Basis for Processing
To respond to contact form enquiries or phone queries	Identity, Contact, Enquiry Details	Legitimate Interests
To consult with communities and stakeholders	Identity, Project Data	Performance of a Contract
To provide planning advice, planning services and submit applications	Identity, Contact, Project Data	Performance of a Contract
To manage payments, fees, and accounting	Identity, Contact, Financial Data	Performance of a Contract / Legal Obligation
To improve our website performance via analytics	Technical, Usage Data	Legitimate Interests / Consent (Cookies)

6. Disclosures of Your Personal Data

We may share your personal data with third parties for the purposes set out above, including:

• Local Planning Authorities (LPAs) and the Planning Inspectorate: Councils and statutory consultees when submitting planning applications, appeals, or pre-application enquiries on your behalf.
• Sub-consultants & Partners: Specialist consultants working on your project (e.g., architects, ecologists, transport consultants, heritage specialists) where authorised by you.
• Service Providers: IT, website hosting, cloud storage, and CRM providers acting as data processors.
• Professional Advisers: Lawyers, accountants, or insurers where necessary.

7. Data Security and International Transfers

• Security: We have put in place security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way.
• Transfers Outside the UK: If we transfer data to third-party providers located outside the UK (e.g., cloud platforms), we ensure an adequate level of protection is maintained by utilizing approved legal mechanisms, such as UK Standard Contractual Clauses (SCCs).

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

• Client Planning Files & Records: Retained for up to 7 years following completion of project work due to statutory limitation periods for legal claims and accounting compliance.
• General Web Inquiries: Retained for 12–24 months if no professional relationship is established.

9. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”):Request deletion of your personal data under certain conditions.
• Objection / Restriction:Object to or request restriction of our processing of your personal data.
• Data Portability: Request the transfer of your data to you or a third party.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact us using the details provided in Section 2.

10. Third-Party Links and Cookies

• Links: Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.
• Cookies: Our website uses cookies to distinguish you from other users. For more information, please see our dedicated Cookie Policy.

11. How to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.